What Is the Helpline?

still 6

We’re here for you, to support you. You don’t have to do this alone.

The Massachusetts Smokers’ Helpline is a free and confidential service for Massachusetts residents who want help to end their tobacco use. If you are looking to quit tobacco, you can now get help from a quit coach over the phone; or use online tools and resources; or a combination of these online features and telephone coaching.

Callers to the Helpline receive specialized coaching over the phone to help them quit smoking or using other tobacco products.  Callers can also receive advice on medications, in-person coaching, and how to find out if their insurance covers quit smoking services.

You can now sign up on a computer or smartphone! The Helpline now offers online services where you can enroll online to get help with quit planning, and quit progress tracking through the Helpline website. All clients, if they wish, receive motivational text messages, emails, or instant messages, as well as appointment reminders.

The Helpline also provides assistance to friends and family members of tobacco users, health care providers, educators, tobacco control professionals, and the general public.

  • The Massachusetts Smokers’ Helpline serves an average of 9,000 callers every year, including those who call 1-800-QUIT-NOW and those directly referred by a health care professional through the QuitWorks program.

Smokers who use the Helpline’s counseling services quit smoking at a higher rate.

  • Behavioral counseling for quitting smoking, including the type of service available through the Helpline, has been shown to double smokers’ chances of quitting permanently.
  • On average, 23-25% of smokers who participate in counseling through the Helpline are still not smoking six months after they call.

What to expect from the Helpline?

When you call, you’ll talk to a friendly quit coach.  Your quit coach specializes in helping people quit smoking.  You can ask questions about quitting and make a plan to help you quit.

Your quit coach can:

  • Tell you about medicines that can help you quit smoking
  • Answer your questions about a quit-smoking medicine you are using
  • Talk about little things you can change that will make quitting smoking easier
  • Give you personalized, one-on-one coaching over the phone
  • Talk with you about in-person support groups in your area

still 3

The Massachusetts Smokers’ Helpline is open for calls: Seven days a week, 24 hours a day (holiday hours may vary)

Remember, you can call the Helpline back as often as you want as you quit smoking!

1-800-QUIT-NOW (1-800-784-8669)


Spanish: 1-800-8-Déjalo (1-800-833-5256)

Other languages: 1-800-784-8669 to connect with interpreter service

Deaf/TTY: 1-888-229-2182

Prefer to access the Helpline online? If you prefer an online quitting option, you can now enroll online to access email, text, chat, web-based materials, and online quit progress tracking through the helpline website.